Here is the next letter that my son sent to Royal Mail – the first one is here.
He received a letter back from them telling him:
that they had no problem with mail deliveries in the area;
that his parcel delivery not being made - even though he was in - was due to human error;
that he could send a complaint by FREEPOST – they would send him the complaint form and they explained what freepost means;
that they were unable to get access to his flat;
that they would not handle his complaint anymore because he had now received his parcels, but he still had the option of contacting another overseeing body if he wanted to escalate the complaint.
They asked him not to send them any more emails because the original complaint was over, now his parcels had been delivered. My son sees it differently. He says it is not over because the complaint was also about his mail not arriving and their shoddy service.
So, under the cut, is the next letter. By the way, he incorporated the help of a friend, who finds the rather boring subject of incontinence pads extremely funny. They are such kids when they get together. His friend works in customer relations for a large government sponsored company – (Not Royal Mail).
Apparently, they have already drawn up the next letter.
For those who are wondering about whether I got my parcels or not: My parcels were delivered after I ripped the depot manager a new one and threatened to involve the police when he said I should not expect my mail to be delivered because of staff cutbacks. I quoted Royal Mail policy, contract law and the law pertaining to mail delivery at him and he backed down. I got my mail the next morning. My son mentions me in his letter lol
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