Here is the next letter that my son sent to Royal Mail – the first one is here.
He received a letter back from them telling him:
that they had no problem with mail deliveries in the area;
that his parcel delivery not being made - even though he was in - was due to human error;
that he could send a complaint by FREEPOST – they would send him the complaint form and they explained what freepost means;
that they were unable to get access to his flat;
that they would not handle his complaint anymore because he had now received his parcels, but he still had the option of contacting another overseeing body if he wanted to escalate the complaint.
They asked him not to send them any more emails because the original complaint was over, now his parcels had been delivered. My son sees it differently. He says it is not over because the complaint was also about his mail not arriving and their shoddy service.
So, under the cut, is the next letter. By the way, he incorporated the help of a friend, who finds the rather boring subject of incontinence pads extremely funny. They are such kids when they get together. His friend works in customer relations for a large government sponsored company – (Not Royal Mail).
Apparently, they have already drawn up the next letter.
For those who are wondering about whether I got my parcels or not: My parcels were delivered after I ripped the depot manager a new one and threatened to involve the police when he said I should not expect my mail to be delivered because of staff cutbacks. I quoted Royal Mail policy, contract law and the law pertaining to mail delivery at him and he backed down. I got my mail the next morning. My son mentions me in his letter lol
( Read more... )
The area where I live has had an increasing problem with our mail not being delivered properly. This ranges from letters and parcels being lost, to mail being returned to sender without the recipient being notified that a delivery had been attempted, and failed delivery notes pushed through the letterbox when the people are in and waiting – obviously there was no knock at the door.
These have all happened to me recently and I played hell with the customer service centre and have threatened to involve the police as their actions are illegal. I am still waiting for resolution.
My son has had the same problems but he has decided to give Royal Mail a headache as large as a continent instead of tearing them a new one, as I did. By writing a series of emails, and arguing the finer points of absolutely everything, all of which they have to answer, he will drive them to distraction. He did this with the local bus company, when their buses were constantly late – they offered him a free year’s travel if he stopped complaining to them. His employers were so impressed that they dropped the threat of a disciplinary for being late three times in one year.
My complaint has been escalated to area level because I have threatened legal action and the police. My son’s complaint has also gone to that level because he has accused the local manager in a rather amusing letter. This letter is so funny that I asked him if I could post it on my blog and he agreed. (You know, the slash writing blog, the existence of which he denies.)
This is the first letter in a series that my son intends sending:
( (I'm speculating of course, it could be a trombone) )
Ironically, he received a stack of mail, some of it several weeks old, two days after sending the email and a generic apology letter promising escalation. He says this will not stop him sending more emails to them; the next one will questioning how all his mail arrived at once. I have yet to receive my missing mail but they estimate that I will get it within the next few days and my parcels next Thursday. These are parcels that were sent two weeks ago for my birthday.
Switch slow cooker on high and leave for one and a half hours.
Stir every half hour or so.
Polenta will be thick after one and a half hours but can be left until the consistency you like.
Pour in a cup of frozen peas and an ounce of butter. Stir in.
Leave for about fifteen minutes. In the meantime fry an outrageous amount of pancetta until crisp. Crumble when cooled.
Grate a cup, or two, of cheddar cheese and stir into the polenta.
Serve half straight away with half the pancetta stirred in.
Spread the rest onto a greased shallow tin and leave until cooled. Refrigerate over night.
Next day, cut the polenta into squares and fry in butter. Top with crumbled pancetta.
This is simple comfort food - yummy!